RETURN / EXCHANGE POLICY

You are always welcome to return your order if you are not satisfied with the purchase. The item(s) can be returned for a product exchange, size exchange, store credit or refund within 14 days of receiving the order. For returns to be accepted, all items must be in perfect resalable condition (with original packaging, tags, labels etc. Please note: for swim category if the hygiene sticker is removed – the return is not accepted). Also, returns will not be accepted for items that have been labelled NON-RETURNABLE in the product description.

RETURN STEPS

Please pack your products you wish to return securely with all labels/tags etc. Complete the RETURN FORM and include it in the package. You can find the RETURN FORM here.

Please note for returns use the following delivery address: Leoforos Kifisias 294 & Navarinou Str. Chalandri 15232, Greece (2nd floor).

STORE CREDIT

Store credit (voucher) can be used on a future order within 6 months of the return.

REFUND

Refunds will be processed as soon as returned items have been checked and accepted – and will be completed approximately within 8-10 business days. Return shipping will be at your own cost and will be deducted from your refund. Please note, any initial shipping fee cannot be refunded. In case your initial payment was “Pay on Delivery”, please indicate in the RETURN FORM your IBAN to proceed with the refund.

RETURN FEES FOR PRODUCT REPLACEMENT

We offer free returns within Greece, if you choose to send your parcel through Daily Mail or SPEEDEX Courier Services.

Send us your parcel, choosing recipient’s charge. If you choose a courier company other than those mentioned above for your return, you will be burdened with the shipping cost. This policy is limited to one exchange per order.

In case you are returning your order from outside Greece, you will be burdened with the shipping cost.

In case your order is returning from outside the EU, you will be additionally burdened with any other fees, duties and taxes imposed by customs authorities.